Alan Twilley – Owner

Alan’s Plumbing Service, LLC is a family owned and operated plumbing service business located in Hebron, MD. Owner Alan Twilley has grown up here on the Eastern Shore and his wife, Janye originally from upstate New York, has lived here the last 12 years.

Alan started working in Ocean City as a plumbing apprentice in 2003 for a large new construction plumbing company. After completing his 4 year apprenticeship he had the opportunity to work for a company in Salisbury, MD learning commercial plumbing and heating. After passing his Journeyman’s test he was hired by the University of Maryland Eastern Shore in Princess Anne, MD to be one of two plumbers serving the entire campus. Alan worked at UMES for 7 years, gaining invaluable experience in making difficult repairs to plumbing and heating systems.

Alan always had the desire to run his own business and after years of preparation this became a reality in May 2017. Alan’s Plumbing Service is dedicated to handling both small and large repairs for customers and building strong relationships. He only uses the highest quality materials and repair/install methods, and guarantees his work. For most types of repairs, Alan will provide a upfront quote allowing the homeowner to see and approve the final price before work begins, thus eliminating any anxiety about what the final bill will be.

Alan looks forward to growing his business and building a solid reputation as a plumber you can trust on the Eastern Shore.


Ramona Parker – Customer Service Rep

I was born and raised on the lower Eastern Shore of Maryland and graduated from Wicomico  High School. I graduated from Wor-Wic Community College in 2013 with an Associates Degree in Business Management. I have worked at various companies as an  Administrative Assistant and a Customer Sales Associate. Being able to help the customer have a great experience while providing them service is something I try to achieve at all times.






Matthew Baker – Technician

I was born and raised on the Eastern Shore of Maryland and graduated from Mardela High School. I have worked for a couple local companies before i found my passion working in the plumbing trade. I started out working over a year in new construction plumbing and now am working on the service side of the trade. I love learning and helping people so plumbing is the perfect fit for me. Taking care of my customers and going the extra mile is what i enjoy.